Privacy Policy

1 Introduction

Welcome to NairaBet ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile application, and services.

NairaBet is operated by NairaBet Nigeria Limited, a company licensed by the National Lottery Regulatory Commission (NLRC) of Nigeria. By accessing or using our services, you agree to the terms of this Privacy Policy.

2 Information We Collect

We collect various types of information to provide and improve our services to you:

Personal Information

When you create an account or use our services, we may collect:

• Identity Information: Full name, date of birth, gender, and nationality
• Contact Information: Email address, phone number, and residential address
• Account Information: Username, password, and account preferences
• Financial Information: Bank account details, payment card information, and transaction history
• Verification Documents: Government-issued ID, proof of address, and other KYC documents

Automatically Collected Information

When you access our services, we automatically collect:

• Device Information: Device type, operating system, browser type, and unique device identifiers
• Usage Data: Pages visited, features used, betting history, and time spent on our platform
• Location Data: IP address and approximate geographic location
• Log Data: Access times, error logs, and referral URLs

3 How We Use Your Information

We use the information we collect for the following purposes:

Service Provision

• To create and manage your account
• To process deposits, withdrawals, and betting transactions
• To provide customer support and respond to inquiries
• To personalize your experience and provide tailored content

Legal and Regulatory Compliance

• To verify your identity and prevent fraud
• To comply with KYC (Know Your Customer) and AML (Anti-Money Laundering) regulations
• To meet our obligations under Nigerian gambling laws
• To respond to legal requests and prevent illegal activities

Communication

• To send account-related notifications and updates
• To provide promotional offers and bonuses (with your consent)
• To conduct surveys and gather feedback

4 Data Sharing and Disclosure

We do not sell your personal information. However, we may share your data with:

Service Providers

We work with trusted third-party companies that help us operate our business:

• Payment Processors: Paystack, Flutterwave, OPay for processing transactions
• Identity Verification: Services that help verify your identity and documents
• Cloud Services: Secure data storage and hosting providers
• Analytics: Services that help us understand platform usage

Legal Requirements

We may disclose your information when required by law or to:

• Comply with legal obligations or court orders
• Respond to requests from regulatory authorities (NLRC, EFCC, etc.)
• Protect our rights, property, or safety
• Investigate potential violations of our Terms of Service

5 Data Security

We implement robust security measures to protect your personal information:

Security Measures

• Encryption: All sensitive data is encrypted at rest and in transit
• Access Control: Strict access controls limit who can view your information
• Monitoring: 24/7 security monitoring and intrusion detection
• Regular Audits: Periodic security assessments and penetration testing
• Employee Training: Staff are trained on data protection best practices

6 Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience:

Types of Cookies We Use

• Essential Cookies: Required for basic functionality like login and security
• Performance Cookies: Help us understand how you use our platform
• Functional Cookies: Remember your preferences and settings
• Marketing Cookies: Used to deliver relevant advertisements (with consent)

Managing Cookies

You can control cookies through your browser settings. Note that disabling certain cookies may affect platform functionality.

7 Your Rights

Under Nigerian data protection law (NDPR), you have the following rights:

• Right to Access: Request a copy of the personal data we hold about you
• Right to Rectification: Request correction of inaccurate or incomplete data
• Right to Erasure: Request deletion of your data (subject to legal requirements)
• Right to Restrict Processing: Request limitation of how we use your data
• Right to Data Portability: Receive your data in a structured, machine-readable format
• Right to Object: Object to processing for marketing purposes
• Right to Withdraw Consent: Withdraw consent for processing at any time

To exercise any of these rights, please contact us at privacy@nairabet.ng.

8 Data Retention

We retain your personal information for as long as necessary to:

• Provide our services and maintain your account
• Comply with legal and regulatory obligations
• Resolve disputes and enforce our agreements
• Meet audit and record-keeping requirements

Typically, we retain:

• Account Data: For the duration of your account plus 7 years
• Transaction Records: 7 years (as required by Nigerian law)
• KYC Documents: 5 years after account closure
• Marketing Preferences: Until you withdraw consent

9 Protection of Minors

NairaBet is strictly for users aged 18 and above. We do not knowingly collect personal information from anyone under 18 years of age.

10 Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.

When we make changes:

• We will update the "Last Updated" date at the top of this policy
• For significant changes, we will notify you via email or platform notification
• Your continued use of our services after changes constitutes acceptance

11 Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Registered Address:
NairaBet Nigeria Limited
Lagos, Nigeria