Help Center

For KYC verification, you'll need a valid government-issued ID (NIN, International Passport, Driver's License, or Voter's Card) and proof of address (utility bill or bank statement dated within 3 months).

Click 'Forgot Password' on the login page, enter your registered email or phone number, and follow the instructions sent to you. If you don't receive the reset link, check your spam folder or contact support.

Yes, contact our customer support team with your account details and proof of identity to request changes to your registered contact information.

Accounts may be suspended for security reasons, incomplete verification, suspicious activity, or violation of terms. Contact support with your username to resolve the issue.

Most deposits are instant. Bank transfers may take 5-30 minutes depending on your bank. If your deposit doesn't reflect within 1 hour, contact support with your transaction receipt.

Minimum withdrawal is ₦1,000. Maximum withdrawal depends on your account level and verification status. VIP members have higher limits.

Withdrawals are processed within 24-48 hours. Once approved, funds arrive in your bank account within minutes to a few hours depending on your bank.

Common reasons include: incomplete KYC verification, unmet bonus wagering requirements, insufficient balance, or mismatched bank account details. Verify your account and check requirements.

Minimum bet is ₦100. Maximum bet varies by market and event. High-profile matches may have higher limits. Check the bet slip for specific limits.

Yes, NairaBet offers cash out on selected markets. If available, you'll see a 'Cash Out' button on your active bet slip. Cash out amounts vary based on current odds.

If a match is postponed and rescheduled within 48 hours, bets remain valid. If cancelled or postponed beyond 48 hours, bets are voided and stakes refunded.

Odds represent the probability of an outcome and determine your potential winnings. Higher odds mean lower probability but bigger potential returns. NairaBet uses decimal odds format.

Bonus funds typically require 5x wagering on accumulator bets with minimum 3 selections and odds of 1.40+ per selection before withdrawal. Check specific bonus terms for details.

No, bonus funds must be wagered according to the terms before withdrawal. Only winnings from completed wagering can be withdrawn.

Enter your promo code during registration or in the 'Promo Code' section of your account. Some codes apply automatically; others require manual entry before depositing.

Ensure you met all requirements: minimum deposit, promo code entry (if required), and first-time deposit for welcome bonus. Contact support if the issue persists.

Yes, the official NairaBet APK from our website is safe and secure. Only download from nairabet.ng to avoid unofficial or potentially harmful versions.

Mobile Lite is a lightweight version of NairaBet designed for older phones and slow networks. It uses less data and loads faster. Access it at nairabet.ng/lite.

Yes, your NairaBet account works across all platforms: website, mobile site, Mobile Lite, and Android app. Your balance and bets sync automatically.

Try: clearing app cache, updating to the latest version, checking your internet connection, or reinstalling the app. If problems persist, use the mobile website or contact support.

We use SSL encryption, secure servers, and strict data protection policies. Your information is never shared with third parties without consent. See our Privacy Policy for details.

NairaBet offers deposit limits, loss limits, session time reminders, self-exclusion options, and cooling-off periods. Access these in your account settings or contact support.

Contact our support team to request temporary or permanent self-exclusion. You can also set deposit limits in your account settings to control your spending.

You must be at least 18 years old to register and bet on NairaBet. Age verification is required during the KYC process. Underage gambling is prohibited.